Terms & Conditions

These Terms govern your relationship with the operator of the website pokiesurf-aussie.com as reviewed and described on Pokie Surf, including your access to and use of all gambling-related content, services, and features made available through this site (the "Services"). By accessing or using the Services, you agree to be bound by these Terms. These Terms are effective as of 1 January 2026.

Definitions

For the purposes of these Terms, the following definitions apply. These definitions are intended to clarify the relationship between you, Pokie Surf, and the operator of pokiesurf-aussie.com:

• Operator: The legal or natural person, trade name, or group of persons that owns and/or operates the online gambling platform available at pokiesurf-aussie.com, including any affiliated entities and authorized service providers. Based on available information, the Operator is presented under the trade name “Pokie Surf Ltd”, which is not independently verified in public company registers and may operate from an offshore jurisdiction with a claimed but unverified Curacao licence.
• Pokie Surf: The specific project and review implementation hosted on the domain pokiesurf-aussie.com, providing descriptions, evaluations, and legal-technical information relating to the brand “Pokie Surf” and its gambling Services. References in these Terms to “we”, “us” or “our” refer to the Operator in relation to the Services offered via pokiesurf-aussie.com.
• Website: The site located at https://pokiesurf-aussie.com (and any subdomains, mirrors, mobile versions, and related online interfaces) through which the Services are offered, as reviewed and described by Pokie Surf.
• User: Any visitor, natural person, or, where permitted, legal person who accesses, browses, registers an account with, or otherwise uses the Website or the Services in any capacity.
• Player: A User who has successfully registered an account with the Operator on the Website, passed any required verification procedures, and is permitted to place Bets and participate in games using real or virtual funds.
• Account: A personal profile created by a User or Player on the Website, identified by unique login credentials, through which access to the gambling Services, financial transactions, bonuses, and game history is managed.
• Bet: Any stake, wager, or similar contribution of monetary value (including real money, cryptocurrencies where allowed, or bonus funds) made by a Player on the outcome of a casino game, pokie, table game, live game, or any other gambling product offered via the Website.
• Wager: The act of placing a Bet, and, where used in relation to Bonuses, the total cumulative value of Bets required to be placed before associated Bonus funds and/or winnings may become withdrawable, as specified in the applicable Bonus terms.
• Bonus: Any promotional offer, including but not limited to welcome bonuses, free spins, reload bonuses, cashback, loyalty rewards, and tournament prizes, credited to a Player's Account under specified conditions, and typically subject to Wagering Requirements and other restrictions.
• Wagering Requirements: The prescribed multiple of the Bonus amount, winnings from Bonus funds, or deposit plus Bonus amount, which must be wagered by the Player before any associated funds are eligible for withdrawal.
• Games: All casino games and gambling products available on the Website, including but not limited to online pokies (slots), table games, card games, live dealer games, instant win games, and any other interactive gambling content offered by the Operator's software providers.
• Payment Methods: All deposit and withdrawal instruments made available by the Operator, including but not limited to credit and debit cards, bank transfers, e-wallets, prepaid vouchers, and, where offered, cryptocurrencies.
• Unauthorised Use: Any use of the Website or Services that breaches these Terms, applicable laws (including Australian laws such as the Interactive Gambling Act 2001 (Cth)), or third-party rights, including fraudulent, abusive, or prohibited activities.
• ACMA: The Australian Communications and Media Authority, being the Australian regulator empowered, among other things, to issue blocking orders against unlicensed offshore gambling services that target Australian residents.
• Jurisdiction: The body of law and courts or tribunals specified in these Terms as governing the interpretation and enforcement of the agreement between the User/Player and the Operator.

Account Registration

Access to real-money gambling functionalities on the Website generally requires registration of an Account. The following provisions apply to Account creation and maintenance, subject always to the restrictions on Australian users and ACMA blocking orders described in these Terms.

Eligibility and Age Requirements

• Minimum age: Only individuals who are at least 18 years old or the legal age for gambling in their country of residence (whichever is higher) may register an Account or use the Services as a Player.
• Australian residents: Due to Australian law, including the Interactive Gambling Act 2001 (Cth) and ACMA enforcement measures, the Services are not licensed in Australia. Domains associated with “Pokie Surf” have been subject to ACMA blocking orders for providing unlicensed gambling services. You must not create an Account or use the Services from within Australia where doing so would contravene Australian law.
• Legal capacity: By registering an Account, you confirm that you have full legal capacity to enter into binding agreements in your jurisdiction of residence and that your use of the Services is legal under all applicable laws.

Account Creation Process

• Registration data: To create an Account, you will be required to provide certain personal information, which may include your full name, date of birth, country of residence, email address, phone number, and a chosen password. You must provide complete, accurate, and current information.
• Email verification: The Operator may require you to verify your email address by clicking on a confirmation link sent to the email provided during registration. Until verification is completed, access to some or all Services may be restricted.
• KYC (Know Your Customer) checks: In line with anti-money laundering (AML) and responsible gambling obligations, the Operator may request identity verification documents, which can include:
  • Government-issued photo identification (passport, driver licence, national ID card);
  • Proof of address (utility bill, bank statement, tax notice) dated within the last three months;
  • Verification of payment instruments used (e.g., masked card statement or e-wallet screenshot).
  You agree to provide such documents promptly upon request. Failure to do so may result in suspension or closure of your Account and the withholding of funds pending verification.
• Single account policy: Unless expressly authorised by the Operator, you may hold only one Account. Creation of multiple Accounts, including under different names, emails, or devices, may be treated as abuse and may lead to Account closure and forfeiture of Bonuses.

User Obligations and Security

• Accuracy of data: You are responsible for ensuring that all registration and KYC information remains accurate and up to date. You must promptly update your Account in case of any changes (e.g., address or payment details).
• Login credentials: You must keep your username, password, and any other login or security credentials confidential and not share them with any third party. You are solely responsible for all activities undertaken through your Account.
• Unauthorised access: If you suspect that your Account has been compromised or accessed without your authorisation, you must immediately change your password and contact customer support at [email protected].
• Prohibited registrations: You must not register an Account if:
  • You are located in a jurisdiction where online gambling with the Operator is unlawful;
  • You are listed on any relevant self-exclusion register or internal exclusion list;
  • You are a minor or otherwise lack legal capacity.

Betting & Gameplay Rules

By placing Bets or otherwise participating in the Games, you agree to comply with the following betting and conduct rules, in addition to the specific rules of each game and the terms of any applicable Bonus.

Placing Bets and Wagers

• Game rules: Each Game offered on the Website is governed by its own game rules and payout tables, provided by the respective software provider. In the event of any discrepancy between these Terms and game-specific rules, the latter shall prevail for the purposes of determining game outcomes and payouts.
• Minimum and maximum stakes: The minimum and maximum Bet amounts for each Game are defined by the Operator and/or the software provider and may vary between Games. You are responsible for checking the applicable limits before placing a Bet.
• Bet confirmation: A Bet is considered accepted once it has been registered on the Operator's server and appears in your game history. Once accepted, a Bet generally cannot be cancelled or modified by the Player, except where explicitly allowed by the game interface or these Terms.
• Currency: Bets may be placed in one or more currencies supported by the Website, including, where offered, cryptocurrencies. Conversion rates and rounding rules are determined by the Operator and may affect Bet amounts and payouts.

Cancellation, Errors and Malfunctions

• Obvious errors: In the event of an obvious error (including but not limited to technical glitches, misconfigured odds, or incorrect pay tables) that results in the incorrect calculation of Bets, stakes, or payouts, the Operator reserves the right to:
  • Declare the affected Bets void;
  • Recalculate Bets and winnings based on the correct configuration; and/or
  • Reverse or adjust transactions on your Account accordingly.
• Interrupted games: If your game session is interrupted due to a technical failure of the Website or the game server after a Bet has been placed, but before the outcome is determined, the following may apply:
  • The game may be resumed from the state existing immediately prior to interruption; or
  • The Bet may be refunded if resumption is not technically feasible.
  The Operator's records will be conclusive as to game history and outcomes, subject to mandatory laws.
• User-side issues: The Operator is not responsible for interruptions or losses arising due to your own equipment, internet connection, or other user-side technical problems, and such events will not generally entitle you to cancellation or refund of Bets.

Conduct in Live Casino, Chats and Interactive Features

• Respectful behaviour: When using live dealer games, in-game chat, or any interactive features, you must behave respectfully and refrain from:
  • Using offensive, abusive, racist, sexist, or discriminatory language;
  • Harassing or threatening other players, dealers, or staff;
  • Promoting illegal activities or third-party services.
• Prohibition of fraud and collusion: You must not:
  • Use any unfair strategies, software bots, or automated tools to gain an advantage over other players or the Operator;
  • Collude with other players to manipulate game outcomes;
  • Exploit any bug, loophole, or error in the Games or Website. If you become aware of such an issue, you must promptly report it to [email protected].
• Monitoring and enforcement: The Operator may monitor live chats and gameplay for compliance with these rules. Violations may result in temporary or permanent suspension of chat privileges, exclusion from games, Account closure, and/or forfeiture of funds associated with fraudulent behaviour.

Bonus Terms

Bonuses are designed to enhance your experience but are subject to specific conditions to protect both Players and the Operator. By accepting or using any Bonus, you agree to the following Bonus terms, which supplement any promotion-specific rules displayed on the Website.

Activation and Eligibility

• Offer acceptance: Some Bonuses are automatically credited (e.g., welcome bonuses), while others require manual opt-in (e.g., via a checkbox, promo code, or selection in your Account). You should review each Bonus offer carefully before acceptance.
• Eligibility criteria: Eligibility may depend on factors such as:
  • Country of residence and applicable laws;
  • Previous bonus usage and existing Account status;
  • Minimum deposit amount made with eligible Payment Methods.
• Single-user limitation: Bonuses are limited to one per person, household, IP address, device, payment instrument, and shared computer environment (e.g., internet café), unless explicitly stated otherwise.

Wagering Requirements and Timeframes

• Wagering multiple: Unless expressly stated otherwise in the promotion details, a standard Wagering Requirement (for example, 30x the Bonus amount or 30x the deposit plus Bonus amount) may apply. The applicable multiple will be specified for each Bonus.
• Contribution of games: Different Games may contribute differently to Wagering Requirements. For instance:
  • Online pokies/slots: typically 100% of each Bet contributes;
  • Table and live games: may contribute at a lower percentage (e.g., 10% or 0%);
  • Certain high-RTP or low-risk games: may be excluded entirely.
  The Website will provide details for each promotion.
• Time limits: Bonuses and associated Wagering Requirements must usually be completed within a specified period (for example, 7 - 30 days) from the time of Bonus activation. Unused Bonuses and unpaid Bonus-derived winnings after expiry may be forfeited.

Prohibited Games, Bets and Strategies

• Restricted games: Certain Games or categories (for example, some jackpots, table games, or specific slots) may be excluded from Bonus play or Wagering contribution. Attempts to use Bonus funds on restricted games may lead to cancellation of the Bonus and associated winnings.
• Irregular betting patterns: The following may be considered abusive Bonus play:
  • Placing single Bets that exceed the maximum permitted Bet size while a Bonus is active (e.g., a maximum of a specified amount per spin or bet, as stated in the promotion);
  • Using “hedging” or “sure bet” strategies across multiple games or Accounts;
  • Engaging in low-risk or zero-risk betting solely to clear Wagering Requirements.
  In cases of suspected abuse, the Operator may void the Bonus and/or winnings and close the relevant Account.
• Combination of promotions: Unless explicitly allowed, Bonuses cannot be combined or “stacked”. Only one active Bonus or promotion may apply to your Account at any given time, and Wagering Requirements must be completed for one Bonus before another is activated.

Bonus Cancellation and Adjustments

• Player-initiated cancellation: You may, in some circumstances, request that an active Bonus be removed from your Account. In such cases, any Bonus funds and associated winnings that have not yet been converted to withdrawable balance may be forfeited.
• Operator rights: The Operator reserves the right to amend, suspend, or withdraw any Bonus or promotion at its sole discretion, provided that:
  • Changes do not adversely affect Bonuses already accepted and used in good faith; or
  • Where a change is necessary for legal or regulatory reasons, the Operator will use reasonable efforts to honour benefits already legitimately earned before such change.

Payments & Withdrawals

Financial transactions must comply with applicable laws, including anti-money laundering and counter-terrorism financing measures. Because of ACMA enforcement against unlicensed operators, Users in Australia must be aware that use of offshore gambling services may be unlawful and that no Australian regulatory protections apply to payments made to or from the Operator.

Deposit Methods and Conditions

• Available methods: The Website may offer deposits via:
  • Credit and debit cards (e.g., Visa, Mastercard);
  • E-wallets and online payment services;
  • Prepaid vouchers and bank transfers;
  • Cryptocurrencies, where supported.
  The specific options will depend on your location and the Operator's payment partners.
• Minimum and maximum deposits: Each Payment Method may be subject to minimum and maximum deposit limits. These will be displayed in the cashier section or during the transaction process.
• Processing time: Deposits are usually processed instantly but may sometimes be delayed due to third-party payment providers, network congestion, or additional security checks.
• Source of funds: By making deposits, you confirm that:
  • The funds are from lawful sources and belong to you;
  • You are not depositing on behalf of another person;
  • You comply with any applicable foreign exchange and tax laws.

Withdrawals

• General conditions: Withdrawals are subject to:
  • Completion of any applicable Wagering Requirements;
  • Successful completion of KYC procedures and verification of your identity and Payment Method;
  • Applicable minimum and maximum withdrawal limits per transaction, day, week, or month, as indicated on the Website.
• Method of payout: Where possible, withdrawals will be processed via the same Payment Method used for deposit. If this is not feasible, an alternative method may be offered, subject to additional verification.
• Processing times: Internal processing of withdrawal requests may typically take between a few hours and several business days, depending on the verification status of your Account and the volume of requests. External payment processing times may vary by provider and are outside the Operator's direct control.
• Fees: The Operator may charge transaction fees or pass on fees imposed by payment providers. Any applicable fees will be disclosed before you confirm your transaction, where practicable.

Refunds, Chargebacks and Bonus-Related Funds

• Refunds: Deposits are generally non-refundable once used to place Bets. Refund requests will be assessed on a case-by-case basis, taking into account:
  • Whether the deposited funds have been wagered;
  • Compliance with AML obligations;
  • Any technical or accounting errors involved.
• Chargebacks: You agree not to initiate chargebacks or payment reversals without first attempting to resolve the matter with the Operator. Unjustified chargebacks may lead to:
  • Immediate suspension or closure of your Account;
  • Recovery of funds and any reasonable associated costs;
  • Reporting to payment providers and relevant authorities, where appropriate.
• Bonus funds: Withdrawals of funds associated with Bonuses are only allowed after full compliance with applicable Bonus conditions and Wagering Requirements. If Bonus terms are breached, Bonus funds and associated winnings may be forfeited.

Limitation of Liability

The Operator aims to provide a fair, secure, and reliable gambling environment but cannot guarantee uninterrupted access to the Website or error-free Services. The following limitations apply to the maximum extent permitted by applicable law and are particularly important given that, in respect of Australian users, the Services are unlicensed and unregulated by Australian authorities.

• Fairness and accuracy: The Operator endeavours to ensure that:
  • Games operate in accordance with their published rules and, where used, certified random number generators (RNGs);
  • Account balances and transaction histories reflect actual recorded game outcomes and financial movements.
  However, no warranty is given that the Games will always be available or free from defects or that external audits or certifications are current or valid, particularly where licensing information is unverified.
• Exclusions of liability: To the fullest extent permitted by law, the Operator is not liable for:
  • Losses arising from technical failures, system errors, bugs, or network interruptions, including failures of internet providers, telecommunications networks, or third-party platforms;
  • Losses arising from misuse of your Account, including unauthorised access due to your failure to safeguard login credentials;
  • Any indirect, consequential, incidental, or special damages, including loss of profits, business, or data.
• Maximum liability: Where the Operator is found liable to you in connection with a specific Bet, Game, or transaction, its liability shall not exceed the amount of the Bet or stake that gave rise to the relevant dispute, or, in the case of miscalculated winnings, the amount of money that should have been correctly credited to your Account.
• Australian law note: Because the Services are provided offshore and are not licensed in Australia, you may have limited or no recourse to Australian consumer protections, and enforcement of any judgment may be difficult. You acknowledge these risks and agree that your use of the Website is at your own risk.

Intellectual Property Rights

All intellectual property rights in and to the Website, including its design, structure, underlying software, and all content, are owned by the Operator, its licensors, or other third parties and are protected by copyright, trademark, and other intellectual property laws.

• Website content: This includes, without limitation:
  • Logos, trade names (including “Pokie Surf” and related branding as used exclusively in connection with pokiesurf-aussie.com), graphics, text, images, audio, video, and animations;
  • Game content and software supplied by third-party providers;
  • Reviews, descriptions, and legal-technical analyses presented by the Pokie Surf project on the Website.
• Limited licence: You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Website and Services for personal, non-commercial entertainment purposes only, subject to these Terms.
• Prohibited uses: You must not, without prior written consent:
  • Copy, reproduce, modify, adapt, translate, distribute, or publicly display any part of the Website or its content;
  • Reverse-engineer, decompile, or otherwise attempt to obtain the source code of the Website or its games, except as permitted by mandatory law;
  • Use any automated tool (such as bots, crawlers, or scrapers) to access or collect data from the Website, except for standard indexing by general-purpose search engines.

Privacy & Data Protection

The processing of your personal data in connection with the Website and Services is governed by the Operator's Privacy Policy, which forms an integral part of these Terms.

• Privacy Policy reference: By using the Website or registering an Account, you acknowledge that you have read and understood the Privacy Policy available on https://pokiesurf-aussie.com and agree to the collection, use, storage, and disclosure of your data as described therein.
• Compliance: The Operator will take reasonable measures to process personal data in accordance with applicable data protection laws in the jurisdictions in which it operates, although it may not be subject to Australian privacy legislation. Data may be processed and stored in multiple jurisdictions.
• Security measures: While the Operator employs reasonable technical and organisational measures to protect your data, no system is completely secure. You acknowledge that transmission of data over the internet carries inherent risks.

Changes to Terms

The Operator may amend these Terms from time to time to reflect operational, legal, or regulatory developments, including changes related to Australian law and ACMA enforcement trends.

• Notification of changes: Where material changes are made, the Operator will use reasonable efforts to notify Users, for example by:
  • Publishing an updated version of the Terms with a revised “effective date” on the Website;
  • Displaying a prominent notice or banner upon login or visit;
  • Sending an email to the address registered in your Account, where appropriate.
• Continued use as acceptance: Your continued access to or use of the Website or Services after the effective date of the updated Terms constitutes your acceptance of those changes.
• Right to discontinue use: If you do not agree with any updated Terms, you must:
  • Cease using the Website and Services immediately; and
  • Contact customer support to request closure of your Account and, where applicable, withdrawal of any remaining legitimate balance, subject to these Terms and legal requirements.

Termination & Suspension

The Operator may suspend or terminate your access to the Website and Services, or close your Account, in accordance with this section. You may also request closure of your Account at any time, subject to settlement of any outstanding obligations.

Grounds for Suspension or Termination by the Operator

• Regulatory and legal reasons: The Operator may suspend or close your Account if:
  • Required to do so by law, court order, or regulatory authority (including ACMA blocking orders or analogous international measures);
  • Continued operation in your jurisdiction becomes unlawful or commercially impracticable.
• Violation of Terms: Grounds for suspension or termination include:
  • Breaches of these Terms or game-specific rules;
  • Provision of false or misleading information during registration or KYC;
  • Fraudulent, collusive, or abusive conduct, including Bonus abuse and chargeback fraud;
  • Unauthorised use of the Website or Services.
• Inactive accounts: The Operator may apply special terms to Accounts inactive for a prolonged period, including charging inactivity fees or closing the Account after prior notice, in accordance with applicable law.

Procedure and Consequences

• Notification: Where legally and practically feasible, the Operator will notify you of the suspension or closure of your Account by email sent to your registered address, indicating the main reason for the action.
• Funds on termination: Upon closure of your Account:
  • Legitimate real-money balances not arising from prohibited conduct will generally be returned to you via an agreed Payment Method, subject to applicable verification, AML checks, and any legal withholding rights;
  • Bonuses and Bonus-related winnings may be forfeited if the closure results from breach of Bonus rules or other serious misconduct.
• Appeals: If you believe your Account has been suspended or closed in error, you may contact [email protected] with supporting information. The Operator will review your request but is not obliged to reinstate the Account where a legitimate reason for closure exists.

Governing Law & Jurisdiction

These Terms, and any dispute arising out of or in connection with them, your use of the Website, or the Services, are governed by the laws of the jurisdiction in which the Operator is established or primarily operates, as specified or indicated on https://pokiesurf-aussie.com. Where the Operator is incorporated in an offshore jurisdiction (for example, a Curacao-based structure under an unverified Antillephone N.V. licence), the laws of that jurisdiction shall apply, unless mandatory consumer protection laws of another jurisdiction provide otherwise and cannot be excluded.

• Jurisdiction: You agree that, subject to any mandatory provisions of applicable law, any disputes, claims, or legal proceedings shall be submitted to the competent courts or arbitral tribunals of the Operator's primary jurisdiction of establishment, as indicated in the Operator's corporate and licensing information, to the exclusion of other forums, insofar as such exclusion is legally permissible.
• Informal resolution: Before initiating court or arbitration proceedings, you should:
  • Contact customer support at [email protected] to attempt an informal resolution;
  • Provide clear details of your claim, including relevant dates, Bet IDs, and supporting evidence.
  The Operator will use reasonable endeavours to respond within a reasonable time.
• Australian users: If you access the Website from Australia despite ACMA blocking orders, you acknowledge that:
  • The Operator is not licensed in Australia and may not be subject to Australian courts or regulatory oversight;
  • Any enforcement of foreign judgments in Australia may be uncertain and complex.

Contact Information

If you have any questions, complaints, or requests related to these Terms, your Account, or the Services, you may contact the Operator using the following details associated with pokiesurf-aussie.com:

• Customer Support Email: [email protected]
• General Information Email: [email protected]
• Website: https://pokiesurf-aussie.com

Physical headquarters, mailing address, and legal address details are not specified in publicly available sources for “Pokie Surf” or the trade name “Pokie Surf Ltd”. This lack of transparency may increase the practical risks associated with seeking legal redress, particularly for Users in Australia, where ACMA has identified and blocked associated domains as unlicensed gambling services.